.in the shoes of a customer of... Privée

published on 03/18/2022

At Armonia, Facility Solutions expert, we bring together a wide range of businesses through our various brands. Our businesses cover 6 areas of expertise: hospitality & facility management, reception, event & retail, workplace & building solutions, safety & security, hygiene & cleanliness, and HR & interim solutions. Our goal is to provide excellent services and quality of life for visitors and occupants of a site.

With Privée, a service launched in 2011, Office Concierge delivers personal and corporate concierge services. Privée was created to be a response to the needs of tenants and guests in the buildings where we are working.

Our goal? Obtaining the unobtainable to guarantee you elite living. We provide you with professional and split-second service, accompanied with elegance and sophistication.

We know you deserve the best, and that is why we always pay attention to every little detail for a great visitor experience.

Want to know more about Office Concierge?

Office Concierge, an Armonia brand, is the leading independent provider of Reception Management Services in London. Through its receptionists, Office Concierge delivers a five star “hotel style” visitor experience to English office buildings. With Privée, Office Concierge wants to meet the needs of private individuals as well as their companies, obtaining the unobtainable.

.news

16 December 2024

change of governance for Sofinord

Patrick Thélot, Chairman and Founder, has announced that he will hand over the presidency to his son, Jean-Baptiste Thélot, in 2025.

13 June 2024

appointment of Laurence Etoubleau as marketing and communication director

Laurence Etoubleau joins Armonia as Marketing & Communication Director.

14 May 2024

appointment of Sophie Auger-Mongenot as Managing Director of Armonia

Sophie Auger-Mongenot succeeds Guillaume Amar

05 October 2023

Office Concierge joins the Anabas team and becomes Anabas Welcome

Office Concierge is changing its name to become Anabas Welcome, to give our brands greater visibility in England. 

07 September 2023

Armonia moves to new offices in Barcelona

Meet us now on the 5th floor of C/ Balmes in Barcelona.

25 August 2023

focus on the job of... talent sourcer at bouwens&

At Armonia, Facility Solutions expert, we bring together a wide range of businesses through our various brands...

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our business lines

our business lines superadmin Wed 12/02/2020 - 09:11

Our mission: manage and coordinate all services and actions that contribute to the quality of life at work through innovation and service agility.

our approach

With its origins in the hospitality activity (hospitality, occupancy services, events management, etc.), Armonia enjoys a unique position in the market. Dedicated entirely to user experience and backed by proven business and technical expertise, our solutions contribute to the high standard of living of visitors and occupants on a site and optimise the technical performance of real estate infrastructures.

our vision of the Facility Solutions market

the versatility of the participants as a performance lever

Because a diverse daily life is a source of fulfillment and therefore of performance, we are broadening the field of expertise of our teams. This enables them to enrich their missions and bring more value to our clients.

balanced focus of attention

Because if we take care of our staff, they will take care of your site, we pay particular attention to the development of our teams and their professional well-being.

digital solutions to enhance the customer experience

Because digital is not only an end but first and foremost a means, we are investing in the development of innovative solutions that enable our teams to focus on the essential: the customer experience.

our business lines

• Global management

• Multiservice management

• Multi-technical monitoring

Our management model enables a real mutualisation of missions. Armonia gives voice to the employees, occupants and contributors in your buildings, buildings and offices for a strengthened command of information and a more balanced sharing of responsibilities. A virtuous circle that creates value for your ecosystem and infrastructures.

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• Corporate reception

• Event

• Promotional campaigns

• Hospitality in cultural settings

• Railway hospitality

• Hotel, concierge & hospitality services

• Customer Relationship Centre

We know that a relationship begins with a warm and personal first contact.

Our hospitality package is tailor-made for each type of guest. We assess your audiences to adapt our methodologies and create the desired and expected emotional experience.

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• Occupancy services

• Building services

• Management of real estate projects and renovations

• Transport and logistics

Enhance the value of your properties through the management, guidance and technical optimisation of your buildings. This commitment is based on 3 major challenges: providing management services for your condominium syndicate, driving your property projects, and upholding the standard of living of your buildings' occupants.

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• General and private security

• Remote surveillance

• Fire safety

• Discreet cash transport

• Specialised training

• Canine technology

Armonia, belonging to the same group as ICTS Group Europe, a global specialist in airport security and safety, has taken advantage of its powerful synergies to develop unique expertise and techniques to offer security solutions that combine protection, technology and visitor experience.

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• Interim workforce & placement

• Support / back office assistance

As a specialist in work environment and real estate activities, we are able to build high-performance teams committed to your projects: placement, recruitment, temporary work, etc... Whatever your needs in terms of HR development, Armonia is your best ally in strengthening your teams and their skills.

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• Cleanliness

• Green spaces

• Waste management

Each cleanliness initiative is a challenge to be taken up in order to provide our customers with the right mix of human, technological and digital resources to ensure operational excellence and increased user satisfaction.

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our history

our history superadmin Wed 12/02/2020 - 10:51

Armonia operates in the Facility Management industry and offers its clients the promise of delivering high quality FM services related to the workplace and ensuring the maintenance of buildings.

Armonia is a division of Sofinord, a family-owned company, founded in 1974 by Patrick Thélot.

With its origins in the hospitality and reception sector, Armonia has cultivated, over time, a comprehensive range of expertise, particularly within: reception, events and hospitality, work environment and building solutions, multi-technical maintenance, safety and security, hygiene and cleanliness, HR and Interim solutions. These services are not only available in our 25 branches across France, but also in our international subsidiaries in Europe, North Africa and the Middle East.

manifesto

We are convinced that the Armonia is the sum of its talent.

The development of our brand identity has enabled us to place our people at the heart of our approach in a more balanced way.

In addition to our service offering, we aim to make our employees proud to be part of the Armonia group. It’s becoming a lever for continuous improvement, as well as authenticity, which is acting as the driving force behind our customer relationships. We are deeply convinced that the entire professional ecosystem must be based on interpersonal relationships. That's why, we are actively committed to a better quality of life at work.

At Armonia, we strive to ensure that working is synonymous with pleasure: the pleasure of hospitality, the pleasure of exchanging and the pleasure of contributing.

a service model built around the User Experience

Armonia has a long history in hospitality activities (hospitality and occupancy services). This unique approach, oriented 100% towards user experience, enables us to be a real value generator for your occupancy and your buildings.

innovative and agile services for improved operational efficiency

Facilitators and catalysts of change, our teams are trained to offer our clients proactive and agile guidance to ensure optimal performance. Innovation, communication and technical proficiency are the cornerstones of our facility solutions offer.

balanced attentiveness as a hallmark of service quality

Because our employees are at the service of our customers, we have chosen to break with the traditional norms of Facility Management to offer our staff more versatility and recognition in their daily work. Our conviction: the fulfilment of our teams is a source of performance.

key figures

Armonia is one of the leaders in the Facilities Management industry.

Being the only player in the market to have a long history in the Hospitality sector (hospitality and occupancy services), Armonia reinforces a unique position in the market.

. 413 M €

revenue 2023

. 12000

committed employees

. 4500

loyal customers

. 40

agencies across 9 countries

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our commitments

our commitments superadmin Thu 13/02/2020 - 09:13

In line with the Group's culture and values, we are confident in our ability to evolve and improve in order to offer all our clients a beneficial, long-lasting and caring working relationship.

We are committed from today to offer a better tomorrow, one that is more respectful of human rights. Armonia has defined its CSR strategy and Sustainable Development policy in order to assist its employees in their collective success and to be a real driving force for change in the FM service sector.

We are proud of the diversity of our profiles and the diverse career paths of our talents.

This is why, since 2006, professional equality, solidarity and the continuous improvement of working conditions within our teams have been our major CSR focuses.

CSR at the heart of our approach

Our CSR commitments are based on three pillars: our employees, the environment and societal innovation. They are applied in a logic of progress, the power of "small steps". The aim is to continuously integrate CSR performance into our services, while respecting the sustainable development challenges specific to each of our stakeholders.

a value-generating service

For more than 40 years, Armonia has had a long history in hospitality activities. This unique approach, which is 100% user experience oriented, focuses on emotion and professional living standards, enabling it to position itself as a true value generator for all.

hospitality at the centre of our values

Beyond expertise, it is the expertise of each of our employees that creates sustainable performance for our customers. To transform our values into behaviour, Armonia relies on strong managerial values, a state of mind associated with a posture of excellence and exemplarity: a balanced, caring approach.

promoting diversity and difference

The promotion of equal opportunities and the fight against discrimination are at the heart of our HR and managerial policy. It is a source of daily enrichment and as many opportunities as different perceptions. Our teams embody these commitments in their missions.

developing employability and our expertise in our activities

Armonia anticipates the expertise that our activities will need tomorrow, while enabling our employees to develop their employability and promote their growth within the company: training, apprenticeships for young people, and personalised career paths to enhance the individual and collective expertise of our teams.

measuring, offsetting and reducing our carbon emissions

Our mission: to deliver a carbon-neutral service. In addition to efforts to reduce our CO2 emissions, carbon offsetting is an essential transitional solution (forest plantations, recycling of our uniforms, eco-gestures policy, etc.).

to enhance our social impact

Embrace new societal aspirations. Measuring our societal contributions while evaluating our economic performance is an innovative way of concretely materialising our social, economic, environmental and societal impact in decision-making and tangible indicators.

innovating to reinvent

Armonia is an energetic promoter of innovative ideas and sustainable solutions and has a laboratory to experiment our new solutions, to meet the challenges of Agile Work, especially in the fields of robotics and connected objects. Innovative and ecological leader solutions to meet the new requirements of occupation.

a brand of a committed employer

Driven by the group's rebranding, Armonia's employer brand reflects our desire to harmonise the development of expertise within our teams and to provide more balance of our inclusive dynamic and vector for social advancement.

#ArmoniaLife is our way of life, to unite and share our good times, illustrate our team spirit and promote, together, the experience of our employees.

investing in our talents

Our employees are our strength. We believe in the importance of continuous training and expertise development for our 16,000 employees.

With more than 60% of our managers coming from internal mobility, we encourage our teams to train, reinvent themselves and show initiative in order to develop within Armonia or our subsidiaries.

embodying the energy and enthusiasm of tomorrow

Our employees define our DNA. We cultivate diversity and open-mindedness within our teams. We attach more importance to the profile and personality of our talents than to their academic background.

At Armonia, professional equality, the fight against all forms of discrimination and respect for the work-life balance are part of the HR fundamentals – we ensure professional equality.

inspiring to offer a human adventure

Our employees are our voice. We believe in continuous improvement as a driving force for performance.

Because our talents are best placed to tell the story of who we are, we encourage exchanges between employees and potential new recruits. Our Ambassadors programme provides this dynamic, both externally and internally.

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our brands

our brands superadmin Thu 13/02/2020 - 09:13

Our brands are our guarantee of quality. Each of them are focused on innovation in their own area of expertise, they have built their reputation thanks to a specialist approach.

Sharing common values and a common DNA, they work together on the projects entrusted by our clients. The diversity of activities enables us to carry out almost all of the missions delegated to us by our clients which help ourselves and to avoid integrating external service providers into our teams.

For us, this is a guarantee of consistency in our service quality. Our brands are the guarantors of the Armonia service hallmark.