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In more than 8 countries with 35 agencies throughout Europe, North Africa & Middle East. Our expertise is on your doorstep.
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reception, event & retail
reception, event & retail superadmin Mon 02/03/2020 - 08:43We know that a relationship begins with a warm and personalised first impression.
Our hospitality service is tailormade for each type of guest. We assess your audience and their needs in order to adapt our methodologies and guarantee the emotion you are looking for and expect. Armonia's mission is to be a vector of your brand image, whatever the place or circumstances in which we provide hospitality to your targets (your offices, your events, your third party venues, your exhibitions, your trips, etc.).
Our assistance :
We recruit, train and supervise our teams by integrating your needs and specificities. In addition to guaranteeing you continuity of service, our local managers ensure permanent monitoring of the services provided. The monitoring of our regular and optimised performance plans enables us to place your satisfaction at the heart of our services:
• Recruitment of qualified profiles
• An adapted activity training
• Local management
• A regular and optimised performance plan
• Continuity of service guaranteed
This unique offering is the result of the unfailing commitment and assistance of our teams, trained to the highest standards and selected specifically to devise a team that is tailored to your needs.
A smile, a listening ear, responsiveness.
.16 000
Visitor-experience professionals.
Present in more than 25 agencies in France and Europe.
.4 500
loyal customers in Europe
As players in the service sector, industry, events management, the cultural and leisure sector, airports, railways and retail, we integrate the specific characteristics of each sector thanks to a brand strategy based on our sector and activity expertise.
.+ de 50
major events
Internationally renowned events managed each year, providing hospitality and assistance to a wide range of audiences.
.200 000
smiles distributed every day
Hospitality also means attention to detail, thoughtfulness and emotion. Our teams and talents are selected, assisted and trained so that our hospitality is synonymous with a positive and lasting impression.
.company reception
Visitor hospitality and telephone reception are strategic issues to enhance your company's image and your employee experience.
First contact with your brand, at Armonia, we leave nothing to chance.
Today, our service is based on technological tools enabling productivity gains and information proficiency.
Our multi-skilled teams provide you with a service that goes much further than just hospitality by always placing customer satisfaction at the heart of their challenges.
• Visitor hospitality
• Dynamic and mobile hospitality
• Telephone reception
• Management of meeting rooms
• Management of mail, envelopes and parcels
• Discretion in booking taxis
• Small assistantship
• ...
.events management
For a congress, a trade fair, a sports event or a roadshow, Armonia brings its expertise, its tools and its signature to bear on your brand. We know how to conceptualise and produce an event from A to Z.
We have a pool of more than 12,000 professionals in Europe, capable of intervening anywhere, in any language and in a hurry. Our Event department also knows how to put together project teams, whatever your project.
Our missions for your event
• Event organisation
• Reception and visitor experience
• Logistics and travel
• Catering and entertainment
• Scenography and floral decoration
• Sound and lighting
• Technical control and audiovisual production...
Managing the reception of the public during international, sporting, cultural, political and professional events is part of our expertise in the field. We know the requirements of high-profile events and we know how to meet them with professionalism and quality to enchant the visitor experience.
.promotional campaigns
The deployment of a sales promotion campaign, a product launch or a street marketing operation requires very specific management and support to ensure its success.
Our Armonia experts guarantee a proven marketing approach and provide you with the benefit of their field experience to optimise the ROI of your operations.
The steps of our cooperation
• Definition of strategic objectives
• Campaign management
• Creation of the specifications
• Production of gifts, leaflets, goodies
• Promotional and commercial activities
• Reporting and field feedback...
Together, we define your consumer pathways in order to deploy, manage and measure the appropriate activities to support your marketing and sales strategy.
.reception in a cultural environment
In a museum, a zoo, a historical site, a leisure area, the visitor experience is above all a story of emotions.
As a specialist in welcoming the public, Armonia offers its expertise to improve and develop the attendance of your spaces.
Whether it's a permanent, seasonal or event-based project, our teams can adapt to any location and any context.
Our know-how
• Flow and queue management
• Receipt and ticketing
• Reservation and group management
• Animation and cultural mediation
• Operators of rides and attractions
• Lecturers and Guides
• Shop sales
Our teams are recruited and trained to create value in areas such as raising awareness of the right reflexes in terms of security and safety in an ERP (thanks to our Aware application), conflict management (via regular training) or welcoming disabled visitors (LSF and PRM).
.airport and railway reception
As a partner of airlines, airport managers, service providers in this sector or railway companies and stations, Armonia masters all stages of the passenger experience in order to offer a smooth and serene journey to each traveller, while integrating the specificities of these environments in terms of security, safety and public density.
Our main missions
• Passenger reception: flow management and passenger satisfaction
• VIP reception, frequent flyer lounges and lounges
• Assistance during stopovers
• Passenger check-in, connections, disembarkation
• PRM assistance
• VIP accompaniment at the request of a luxury company
• MAS reception
• Duty free shop reception and sales advice
• Handling and logistics (trolleys, taxis, etc.)
Belonging to the same group as ICTS Europe, the European leader in air safety and security, we bring an international perspective and benefit from best practices in passenger experience.
.hotel reception, concierge and hospitality management
As a continuation of our clients' strategy to attract and retain employees, Armonia transforms your workspace into a place to live. The reception area is positioned as a hotel reception, centralising all the requests of the occupants and offering them a differentiating service approach.
Our solutions
• On-site or digital concierge service
• Service kiosk (luggage storage, onboarding, gym, etc.)
• Internal communication and event
• Wellness corner
• Hotel reception and campus managemen
• Room service et F&B
• Rooming list, check-in, check-out
• Bailiff & Driver
• ...
Our hospitality teams operate in a spirit of shared responsibility that we call "ONE TEAM". At the heart of our service: the symmetry of attention.
.customer relations centre
At the heart of current issues, customer relations, whether internal or external, are part of the know-how that we put at the service of your image and your customer satisfaction.
Our solutions
• Administrative and commercial reception (remote switchboard)
• Hotline 24/24h & 7/7d
• General services helpdesk
• Reservations
• Audit and quality control
.workplace & building solutions
User Experience oriented, our expertise enhances the standard of...
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.workplace & building solutions
User Experience oriented, our expertise enhances the standard of...
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.safety & security
Armonia offers tailor-made security and safety solutions for high-risk...
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.safety & security
Armonia offers tailor-made security and safety solutions for high-risk...
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.hr & interim solutions
Because your projects go faster if they include the right skills...
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.hr & interim solutions
Because your projects go faster if they include the right skills...
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.hospitality & facilities management
With our DNA drawn from the hospitality and front of house sector and...
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.hospitality & facilities management
With our DNA drawn from the hospitality and front of house sector and...
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our philosophy
our philosophy superadmin Tue 03/03/2020 - 10:47Because our teams and talents shape our brand image, we make sure to take care of our employees. Every day, we strive towards collective performance: uniting to promote together!
We are reinventing ourselves every day! Because behind every action, every idea, every interaction, there is a person, driven by their activity and the desire to contribute and to be a part of something greater.
Joining the Armonia team means becoming part of a passionate group, who are focused on people and innovation. At Armonia, we take active steps on a daily basis to ensure that each and every one of our employees can reach their potential and develop a career that makes them flourish.
Service is our core activity and we are committed to the high standards of service we offer. Our mission: to enrich the #ArmoniaLife experience every day.
.we are proud to be the sum of our talent
Our mission is to assist each of our employees in their career plans and development. We aim to provide them with the best tools to learn, find out more about new opportunities and develop their expertise to reach their potential.
A tribe must be constantly cultivated and inspired: #ArmoniaLife
This is why we are always developing our diversity and team spirit with the experiences of all, so that everyone finds their place and enjoys working together. This is the goal of our learning community, to ensure that knowledge and curiosity are shared.
The value of work is a key element to stand out and evolve at Armonia. We are committed to giving a deeper meaning to each mission, to knowing how to develop our best talents and to valuing individual and collective performance.
"Talking about Armonia as a family might seem like a bit of a joke if it wasn't true. Armonia has given me new challenges and rewarded my commitment."
Nadine Rorteau
PACA Region Director
Armonia
your career : Armonia smile
your career : Armonia smile superadmin Tue 03/03/2020 - 16:09At Armonia, we are deeply convinced that a career takes daily cultivation and nurturing. Joining Armonia enables you to find out more about the diversity of the opportunities and career paths in our different agencies and brands.
This is why we work to ensure that everyone's daily life is motivating and has a possibility for development. Our managers are committed to being close to their teams and available so that everyone can evolve and promote their development to grow alongside us.
Because our employees are our strength, we make every effort to ensure that they develop in a fulfilling environment.
your benefits and our working environment
While considering the details of each service we offer, each brand and each region, we work daily to harmonise our employee experience:
- Career paths
- Talent Management Programme
- Ambassadors Programme
- A learning community in which everyone puts their talents and expertise at the service of others.
continuous training to cultivate your future
A career is never fixed, it is maintained, evolves and transforms, therefore we encourage each of our employees to develop their expertise.
Well-being in one's work also involves daily encouragement to promote professional growth and gain self-confidence.
Joining the Armonia team is the assurance of becoming a driving force and an influencer in the company's development.
career opportunities and developments
With more than 30% of our managers coming from internal mobility, we work daily to develop and recognise our talents. Internal mobility is a strong lever of our HR policy.
Because our leaders embody our expertise and proficiency in our activities, we are proud to maintain a local management team that is there to listen.
Career development is one of our priorities which helps us to effectively assist our talent with their ambitions.
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In more than 8 countries with 35 agencies throughout Europe, North Afr...
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