.our teams

Driven by the vision of its Founder, Patrick Thélot, and the dynamism of its Managing Director, Sophie Auger-Mongenot, Armonia has been able to build a strong and ambitious management team.

 

Because the wide range of profiles and the complementary expertise of our leaders are our strength, Armonia has been able to set up an executive committee that carries our values and has the courage to reinvent our models in order to stay one step ahead.

 

.Patrick Thélot

Founder Chairman
Patrick Thélot Armonia Facility Management

A graduate of ESSEC, Patrick Thélot is the Founding Chairman of Sofinord, the holding company to which Armonia belongs. Patrick Thélot controls 100% of Sofinord's capital.
Since 1974, Patrick Thélot and his teams have been working for the development and success of the Group. For many years, he was Managing Director of Armonia before entrusting the position to Guillaume Amar. Patrick Thélot remains Chairman of Armonia.

An entrepreneur at heart, Patrick Thélot embodies the values that have driven the Group's success: a spirit of service, a spirit of progress and team spirit.

Patrick Thélot chairs Sofinord's Strategic Committee.

Sophie Auger Mongenot Facilitess Armonia

.Sophie Auger-Mongenot

Managing Director Armonia

Graduated in Political Science and International Relations, Sophie has over 25 years of experience in various service companies in operational, commercial, and executive roles. Sophie comes from a bi-cultural family and spent the early years of her life in Africa. She is a mother of two children and she is involved in various associations such as "Les Rois du Monde" or the African Diaspora Women, which recently awarded her the Inspiring Woman prize. 

Sylvie Martin-Renaud Armonia

.Sylvie Martin-Renaud

Administrative and Financial Director

A graduate of HEC, Sylvie began her career in auditing. In 1997, she joined Ubisoft as Head of Financial Communication. In 1998, one of her auditing clients offered her a position, one that she occupied for 7 years within the LAGARDERE group as Financial Director, then Deputy Managing Director of thematic and music TV channels. In 2007, she joined NBC Universal as Deputy Managing Director in charge of Finance for the group's theme channels in France and Southern Europe. Sylvie joined Sofinord in 2020 as Chief Financial and Administrative Officer and works on the Group's various divisions, including Armonia.

 

 

Audrey Vasse Armonia facilities

.Audrey Vasse

Director of Human Resources

After completing a Masters in law and a Master 2 in Human Resources, Audrey joined the Carrefour Group where, for 8 years, she occupied various HR functions. In 2010, she joined the business services sector. In 2014, she joins the Armonia Group as HR Manager of Phone Régie. In 2019, she was entrusted with the Human Resources Department of Armonia, bringing together the various HR departments within Armonia and its brands.

 

Marcouf Thélot Armonia

.Marcouf Thélot

General Secretary

A graduate of the ESTP and with a specialised master's degree from ESSEC, Marcouf began his career in commercial real estate before joining Sofinord in 2011. He held operational and then general management positions before being appointed General Secretary of the Group in 2019. Marcouf is in charge of purchasing, real estate, working environment and information systems for Sofinord's various brands, including Armonia.
Simultaneously, he leads the Group's major transformation projects. 
Marcouf is a member of Sofinord's Strategic Committee.

 

 

Charles Louis Mame Armonia

.Charles-Louis Mame

Sales Director

A graduate of a business school, Charles-Louis began his career in commercial real estate at PepsiCo before switching to telecoms engineering, then to the world of corporate hospitality. In 2005, he joined Phone Régie to take responsibility for commercial development. Today, Charles-Louis is Commercial Director of the Armonia Group and its brands.

 

Philippine de Reilhac Armonia

.Philippine de Reilhac

Communication & Marketing Director

A graduate of ESCE, Philippine joined Sofinord in 2015 to take over the Communications & Marketing Department for all the Group's divisions, including Armonia. After ten years of experience in various consulting and service companies, Philippine assists Armonia in its branding, internal and external communication, marketing and digital transformation challenges. Philippine is also in charge of employer branding and attracting candidates.

 

Youssef Armonia Facility Management

.Youssef El Khadiri

Managing Director Armonia, Morocco

Alistair Armonia Facility Management

.Alistair Craig

Managing Director Anabas, Anabas Welcome UK

Jorge Armonia Facility Management

.Jorge Peláez de Castro

Managing Director, Spain

Yoann Armonia Facility Management

.Yoann Coulon

Managing Director THA, Dubai, Riyadh

Michael Bouwens

.Michael Bouwens

Managing Director bouwens&, Armonia Benelux

Sophie Auger Mongenot Facilitess Armonia

.Sophie Auger-Mongenot

Managing Director Armonia

Graduated in Political Science and International Relations, Sophie has over 25 years of experience in various service companies in operational, commercial, and executive roles. Sophie comes from a bi-cultural family and spent the early years of her life in Africa. She is a mother of two children and she is involved in various associations such as "Les Rois du Monde" or the African Diaspora Women, which recently awarded her the Inspiring Woman prize. 

Sylvie Martin-Renaud Armonia

.Sylvie Martin-Renaud

Administrative and Financial Director

A graduate of HEC, Sylvie began her career in auditing. In 1997, she joined Ubisoft as Head of Financial Communication. In 1998, one of her auditing clients offered her a position, one that she occupied for 7 years within the LAGARDERE group as Financial Director, then Deputy Managing Director of thematic and music TV channels. In 2007, she joined NBC Universal as Deputy Managing Director in charge of Finance for the group's theme channels in France and Southern Europe. Sylvie joined Sofinord in 2020 as Chief Financial and Administrative Officer and works on the Group's various divisions, including Armonia.

 

 

Audrey Vasse Armonia facilities

.Audrey Vasse

Director of Human Resources

After completing a Masters in law and a Master 2 in Human Resources, Audrey joined the Carrefour Group where, for 8 years, she occupied various HR functions. In 2010, she joined the business services sector. In 2014, she joins the Armonia Group as HR Manager of Phone Régie. In 2019, she was entrusted with the Human Resources Department of Armonia, bringing together the various HR departments within Armonia and its brands.

 

Marcouf Thélot Armonia

.Marcouf Thélot

General Secretary

A graduate of the ESTP and with a specialised master's degree from ESSEC, Marcouf began his career in commercial real estate before joining Sofinord in 2011. He held operational and then general management positions before being appointed General Secretary of the Group in 2019. Marcouf is in charge of purchasing, real estate, working environment and information systems for Sofinord's various brands, including Armonia.
Simultaneously, he leads the Group's major transformation projects. 
Marcouf is a member of Sofinord's Strategic Committee.

 

 

Charles Louis Mame Armonia

.Charles-Louis Mame

Sales Director

A graduate of a business school, Charles-Louis began his career in commercial real estate at PepsiCo before switching to telecoms engineering, then to the world of corporate hospitality. In 2005, he joined Phone Régie to take responsibility for commercial development. Today, Charles-Louis is Commercial Director of the Armonia Group and its brands.

 

Philippine de Reilhac Armonia

.Philippine de Reilhac

Communication & Marketing Director

A graduate of ESCE, Philippine joined Sofinord in 2015 to take over the Communications & Marketing Department for all the Group's divisions, including Armonia. After ten years of experience in various consulting and service companies, Philippine assists Armonia in its branding, internal and external communication, marketing and digital transformation challenges. Philippine is also in charge of employer branding and attracting candidates.

 

Youssef Armonia Facility Management

.Youssef El Khadiri

Managing Director Armonia, Morocco

Alistair Armonia Facility Management

.Alistair Craig

Managing Director Anabas, Anabas Welcome UK

Jorge Armonia Facility Management

.Jorge Peláez de Castro

Managing Director, Spain

Yoann Armonia Facility Management

.Yoann Coulon

Managing Director THA, Dubai, Riyadh

Michael Bouwens

.Michael Bouwens

Managing Director bouwens&, Armonia Benelux

.news

13 June 2024

appointment of Laurence Etoubleau as marketing and communication director

Laurence Etoubleau joins Armonia as Marketing & Communication Director.

14 May 2024

appointment of Sophie Auger-Mongenot as Managing Director of Armonia

Sophie Auger-Mongenot succeeds Guillaume Amar

05 October 2023

Office Concierge joins the Anabas team and becomes Anabas Welcome

Office Concierge is changing its name to become Anabas Welcome, to give our brands greater visibility in England.  

25 August 2023

focus on the job of... talent sourcer at bouwens&

At Armonia, Facility Solutions expert, we bring together a wide range of businesses through our various brands...

16 August 2023

focus on the job of... facilities workplace experience manager at Anabas

Discover the missions of a Facilities Workplace Experience Manager at our brand Anabas.

reception, event & retail

reception, event & retail superadmin Mon 02/03/2020 - 08:43

We know that a relationship begins with a warm and personalised first impression. 

Our hospitality service is tailormade for each type of guest. We assess your audience and their needs in order to adapt our methodologies and guarantee the emotion you are looking for and expect. Armonia's mission is to be a vector of your brand image, whatever the place or circumstances in which we provide hospitality to your targets (your offices, your events, your third party venues, your exhibitions, your trips, etc.).

 

Our assistance : 

We recruit, train and supervise our teams by integrating your needs and specificities. In addition to guaranteeing you continuity of service, our local managers ensure permanent monitoring of the services provided. The monitoring of our regular and optimised performance plans enables us to place your satisfaction at the heart of our services:

 

‎• Recruitment of qualified profiles

‎• An adapted activity training

‎• Local management

‎• A regular and optimised performance plan

‎• Continuity of service guaranteed

 

This unique offering is the result of the unfailing commitment and assistance of our teams, trained to the highest standards and selected specifically to devise a team that is tailored to your needs. 

accueil, event & hospitality Armonia A smile, a listening ear, responsiveness.

.16 000

Visitor-experience professionals.

Present in more than 25 agencies in France and Europe.

.4 500

loyal customers in Europe

As players in the service sector, industry, events management, the cultural and leisure sector, airports, railways and retail, we integrate the specific characteristics of each sector thanks to a brand strategy based on our sector and activity expertise.

 

.+ de 50

major events

Internationally renowned events managed each year, providing hospitality and assistance to a wide range of audiences.

.200 000

smiles distributed every day

Hospitality also means attention to detail, thoughtfulness and  emotion. Our teams and talents are selected, assisted and trained so that our hospitality is synonymous with a positive and lasting impression.

.company reception

Visitor hospitality and telephone reception are strategic issues to enhance your company's image and your employee experience. 

 

First contact with your brand, at Armonia, we leave nothing to chance.

 

Today, our service is based on technological tools enabling productivity gains and information proficiency.

 

Our multi-skilled teams provide you with a service that goes much further than just hospitality by always placing customer satisfaction at the heart of their challenges.

‎• Visitor hospitality

‎• Dynamic and mobile hospitality

‎• Telephone reception

‎• Management of meeting rooms

‎• Management of mail, envelopes and parcels

‎• Discretion in booking taxis

‎• Small assistantship

‎• ...

.events management

For a congress, a trade fair, a sports event or a roadshow, Armonia brings its expertise, its tools and its signature to bear on your brand. We know how to conceptualise and produce an event from A to Z.

 

We have a pool of more than 12,000 professionals in Europe, capable of intervening anywhere, in any language and in a hurry. Our Event department also knows how to put together project teams, whatever your project. 

 

Our missions for your event

‎• Event organisation

‎• Reception and visitor experience

‎• Logistics and travel

‎• Catering and entertainment

‎• Scenography and floral decoration

‎• Sound and lighting

‎• Technical control and audiovisual production...

 

Managing the reception of the public during international, sporting, cultural, political and professional events is part of our expertise in the field. We know the requirements of high-profile events and we know how to meet them with professionalism and quality to enchant the visitor experience.

 

.promotional campaigns

The deployment of a sales promotion campaign, a product launch or a street marketing operation requires very specific management and support to ensure its success. 

 

Our Armonia experts guarantee a proven marketing approach and provide you with the benefit of their field experience to optimise the ROI of your operations.

 

The steps of our cooperation

• Definition of strategic objectives

• Campaign management

• Creation of the specifications

• Production of gifts, leaflets, goodies

• Promotional and commercial activities

• Reporting and field feedback...

 

Together, we define your consumer pathways in order to deploy, manage and measure the appropriate activities to support your marketing and sales strategy.

.reception in a cultural environment

In a museum, a zoo, a historical site, a leisure area, the visitor experience is above all a story of emotions. 
As a specialist in welcoming the public, Armonia offers its expertise to improve and develop the attendance of your spaces. 

Whether it's a permanent, seasonal or event-based project, our teams can adapt to any location and any context.

 

Our know-how

• Flow and queue management

• Receipt and ticketing

• Reservation and group management

• Animation and cultural mediation

• Operators of rides and attractions

• Lecturers and Guides

• Shop sales

 

Our teams are recruited and trained to create value in areas such as raising awareness of the right reflexes in terms of security and safety in an ERP (thanks to our Aware application), conflict management (via regular training) or welcoming disabled visitors (LSF and PRM).

.airport and railway reception

As a partner of airlines, airport managers, service providers in this sector or railway companies and stations, Armonia masters all stages of the passenger experience in order to offer a smooth and serene journey to each traveller, while integrating the specificities of these environments in terms of security, safety and public density. 

 

Our main missions

• Passenger reception: flow management and passenger satisfaction

• VIP reception, frequent flyer lounges and lounges

• Assistance during stopovers

• Passenger check-in, connections, disembarkation

• PRM assistance

• VIP accompaniment at the request of a luxury company

• MAS reception

• Duty free shop reception and sales advice

• Handling and logistics (trolleys, taxis, etc.)

 

Belonging to the same group as ICTS Europe, the European leader in air safety and security, we bring an international perspective and benefit from best practices in passenger experience.

.hotel reception, concierge and hospitality management

As a continuation of our clients' strategy to attract and retain employees, Armonia transforms your workspace into a place to live. The reception area is positioned as a hotel reception, centralising all the requests of the occupants and offering them a differentiating service approach.

 

Our solutions

• On-site or digital concierge service

• Service kiosk (luggage storage, onboarding, gym, etc.)

• Internal communication and event

• Wellness corner

• Hotel reception and campus managemen

• Room service et F&B

• Rooming list, check-in, check-out

• Bailiff & Driver

• ...

 

Our hospitality teams operate in a spirit of shared responsibility that we call "ONE TEAM". At the heart of our service: the symmetry of attention.

.customer relations centre

At the heart of current issues, customer relations, whether internal or external, are part of the know-how that we put at the service of your image and your customer satisfaction. 

 

Our solutions

• Administrative and commercial reception (remote switchboard)

• Hotline 24/24h & 7/7d

• General services helpdesk

• Reservations

• Audit and quality control

need an estimate or further information? contact us

.workplace & building solutions

User Experience oriented, our expertise enhances the standard of...
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.workplace & building solutions

User Experience oriented, our expertise enhances the standard of...
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.safety & security

Armonia offers tailor-made security and safety solutions for high-risk...
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.safety & security

Armonia offers tailor-made security and safety solutions for high-risk...
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.hygiene & cleanliness

Each sector of which we deliver our FM services has its own...
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.hygiene & cleanliness

Each sector of which we deliver our FM services has its own...
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.hr & interim solutions

Because your projects go faster if they include the right skills...
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.hr & interim solutions

Because your projects go faster if they include the right skills...
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.hospitality & facilities management

With our DNA drawn from the hospitality and front of house sector and...
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.hospitality & facilities management

With our DNA drawn from the hospitality and front of house sector and...
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Orange

our philosophy

our philosophy superadmin Tue 03/03/2020 - 10:47

Because our teams and talents shape our brand image, we make sure to take care of our employees. Every day, we strive towards collective performance: uniting to promote together!
 

We are reinventing ourselves every day! Because behind every action, every idea, every interaction, there is a person, driven by their activity and the desire to contribute and to be a part of something greater.
 

Joining the Armonia team means becoming part of a passionate group, who are focused on people and innovation. At Armonia, we take active steps on a daily basis to ensure that each and every one of our employees can reach their potential and develop a career that makes them flourish.

Service is our core activity and we are committed to the high standards of service we offer. Our mission: to enrich the #ArmoniaLife experience every day.

philosophy Armonia Facility Management

.we are proud to be the sum of our talent

Our mission is to assist each of our employees in their career plans and development. We aim to provide them with the best tools to learn, find out more about new opportunities and develop their expertise to reach their potential.

 

A tribe must be constantly cultivated and inspired: #ArmoniaLife

This is why we are always developing our diversity and team spirit with the experiences of all, so that everyone finds their place and enjoys working together. This is the goal of our learning community, to ensure that knowledge and curiosity are shared.

 

The value of work is a key element to stand out and evolve at Armonia. We are committed to giving a deeper meaning to each mission, to knowing how to develop our best talents and to valuing individual and collective performance.

 

Talents Armonia Facility Management
discover our career portal
Nadine Rorteau Armonia facility solutions

"Talking about Armonia as a family might seem like a bit of a joke if it wasn't true. Armonia has given me new challenges and rewarded my commitment."

Nadine Rorteau

PACA Region Director

Armonia

.join us

We are convinced that Armonia is the sum of its talent...

.your career

At Armonia, we are convinced that every career can be cultivated...

.unsolicited application

Send us your resume...

.know us better

Every day leave a positive footprint...

your career : Armonia smile

your career : Armonia smile superadmin Tue 03/03/2020 - 16:09

At Armonia, we are deeply convinced that a career takes daily cultivation and nurturing.  Joining Armonia enables you to find out more about the diversity of the opportunities and career paths in our different agencies and brands.
 

This is why we work to ensure that everyone's daily life is motivating and has a possibility for development. Our managers are committed to being close to their teams and available so that everyone can evolve and promote their development to grow alongside us. 
 

Because our employees are our strength, we make every effort to ensure that they develop in a fulfilling environment.

 

carreer Armonia Facility Management
our 3 employer commitments our commitments discover our career portal

.join us

We are convinced that Armonia is the sum of its talent...

.our philosophy

Because our teams and talents forge our brand image, we take care of...

.unsolicited application

Send us your resume...

.know us better

Every day leave a positive footprint...

your benefits and our working environment

While considering the details of each service we offer, each brand and each region, we work daily to harmonise our employee experience:

- Career paths

- Talent Management Programme

- Ambassadors Programme

- A learning community in which everyone puts their talents and expertise at the service of others.

 

 

continuous training to cultivate your future

A career is never fixed, it is maintained, evolves and transforms, therefore we encourage each of our employees to develop their expertise. 

Well-being in one's work also involves daily encouragement to promote professional growth and gain self-confidence.

Joining the Armonia team is the assurance of becoming a driving force and an influencer in the company's development.

 

career opportunities and developments

With more than 30% of our managers coming from internal mobility, we work daily to develop and recognise our talents. Internal mobility is a strong lever of our HR policy.

Because our leaders embody our expertise and proficiency in our activities, we are proud to maintain a local management team that is there to listen. 

Career development is one of our priorities which helps us to effectively assist our talent with their ambitions.

locate us

In more than 8 countries with 35 agencies throughout Europe, North Afr...

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